Privacy notice
Last updated: 28 October 2026
At High Skydes, we respect your privacy and take care to protect your personal information. This notice explains how we collect and use your information when you enquire about or book a stay at our holiday cottage.
Who we are
High Skydes is a family-run holiday cottage at 5 Millbank Cottages, Keswick, CA12 5LY.
The owners, Stuart, Marianne, Juliette and Vicki Hough, are responsible for how your personal information is used.
For any questions about your information, please contact Marianne at marianne.hough@talk21.com.
What information we collect
When you enquire about or book a holiday, we may collect:
Your name, email address, telephone number and postal address.
Your booking dates and the names of other people staying at the cottage.
Information about deposits, payments and any refunds.
Any other information you choose to provide to help us arrange your stay.
We receive this information directly from you, through our website enquiry form, or through booking platforms such as Airbnb or Visit Keswick where applicable.
How we use your information
We use your personal information to:
Respond to enquiries and arrange bookings.
Confirm bookings, receive payments and issue refunds where necessary.
Send you keys, directions and information about your stay.
Contact you about your booking, including any changes or problems.
Maintain financial records and meet our legal obligations.
Request feedback and reviews.
Respond to feedback or concerns following your stay.
We use this information because it is necessary to arrange and fulfil your booking (our lawful basis of contract), to meet legal obligations such as accounting and tax requirements, or for our legitimate interests in managing the cottage and responding to enquiries.
We need certain details to process your booking, including contact information and the names of guests. Other information you provide is generally optional.
We do not sell your personal information to third parties.
Sharing your information
We only share personal information when necessary to manage bookings, maintain the cottage or meet legal obligations. This may include people helping us manage the property, our cleaner, our accountant and service providers such as Squarespace, email providers and booking platforms.
Where you book through a third-party platform such as Airbnb, that platform will also have its own privacy policy.
Some service providers may process information outside the UK. Where this happens, appropriate data protection safeguards apply. You can contact us for further details.
How long we keep your information
We keep personal information only for as long as necessary.
Booking and payment records are normally kept for up to six years for accounting, tax and legal purposes. Other correspondence is kept only as long as reasonably necessary to deal with enquiries, bookings and any subsequent issues.
Guest reviews
We may invite guests to leave reviews of their stay. Reviews are voluntary, and we will only publish them on our website with the guest's permission. If you leave a review we ask you to choose what name you’d like us to publish with the review (if any). More information is available in our separate reviews policy.
You can contact us if you would like a review removed.
Your rights
Under UK data protection law, you have rights relating to your personal information. These may include the right to:
Request a copy of the information we hold about you.
Ask us to correct inaccurate information.
Request that we delete or restrict the use of your information in certain circumstances.
Object to our use of your information where we rely on legitimate interests.
Request transfer of certain information to another provider.
Where we rely on your consent, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us using the email address above.
If you have concerns about how we handle your information, please contact us in the first instance. You also have the right to complain to the Information Commissioner's Office (ICO) at www.ico.org.uk.
Our website and cookies
Our website is hosted by Squarespace. We use essential cookies to help the website function properly. With your consent, we also use analytics cookies to understand how visitors use our website and help us improve it.
You can accept or decline optional cookies, and change your preferences at any time using the cookie settings link on our website.
For further information about cookies used by Squarespace, visit: https://support.squarespace.com/hc/en-us/articles/360001264507-The-cookies-Squarespace-uses
Changes to this notice
We may update this notice from time to time. The latest version will be available on our website.